diff --git a/output.py b/output.py
index 091b58e..b14f129 100755
--- a/output.py
+++ b/output.py
@@ -447,6 +447,8 @@ class YumOutput:
self.term = YumTerm()
self._last_interrupt = None
+ self.reported_error_msgs = {k: False for (k, v) in ERRORS_TO_KBASE_ARTICLES.iteritems()}
+
def printtime(self):
"""Return a string representing the current time in the form::
@@ -471,8 +473,22 @@ class YumOutput:
"""
self.logger.error('%s: %s', errobj.url, errobj.exception)
self.logger.error(_('Trying other mirror.'))
+ self.suggestKBaseArticle(errobj)
raise errobj.exception
+ def suggestKBaseArticle(self, errobj):
+ errcode = None
+ if hasattr(errobj.exception, 'code') and errobj.exception.code in ERRORS_TO_KBASE_ARTICLES:
+ errcode = errobj.exception.code
+ elif hasattr(errobj.exception, 'errno') and errobj.exception.errno in ERRORS_TO_KBASE_ARTICLES:
+ errcode = errobj.exception.errno
+ if not errcode:
+ return
+
+ if not self.reported_error_msgs[errcode]:
+ self.logger.error(ERRORS_TO_KBASE_ARTICLES[errcode])
+ self.reported_error_msgs[errcode] = True
+
def simpleProgressBar(self, current, total, name=None):
"""Output the current status to the terminal using a simple
diff --git a/yum/constants.py b/yum/constants.py
index 5c728d4..02b2527 100644
--- a/yum/constants.py
+++ b/yum/constants.py
@@ -120,3 +120,25 @@ REPO_PROBLEM_METADATA=2
REPO_PROBLEM_COMPS=3
REPO_PROBLEM_OTHER=4
REPO_PROBLEM_PACKAGE=5
+
+
+ERRORS_TO_KBASE_ARTICLES = {
+ 404: """To address this issue please refer to the below knowledge base article
+
+https://access.redhat.com/articles/1320623
+
+If above article doesn't help to resolve this issue please open a ticket with Red Hat Support.
+""",
+ 403: """To address this issue please refer to the below knowledge base article
+
+https://access.redhat.com/solutions/69319
+
+If above article doesn't help to resolve this issue please open a ticket with Red Hat Support.
+""",
+ 60: """It was impossible to connect to the Red Hat servers.
+This could mean a connectivity issue in your environment, such as the requirement to configure a proxy,
+or a transparent proxy that tampers with TLS security, or an incorrect system clock.
+Please collect information about the specific failure that occurs in your environment,
+using the instructions in: https://access.redhat.com/solutions/1527033 and open a ticket with Red Hat Support.
+"""
+}
\ No newline at end of file