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diff --git a/output.py b/output.py
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index 091b58e..b14f129 100755
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--- a/output.py
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+++ b/output.py
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@@ -447,6 +447,8 @@ class YumOutput:
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self.term = YumTerm()
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self._last_interrupt = None
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+ self.reported_error_msgs = {k: False for (k, v) in ERRORS_TO_KBASE_ARTICLES.iteritems()}
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+
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def printtime(self):
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"""Return a string representing the current time in the form::
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@@ -471,8 +473,22 @@ class YumOutput:
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"""
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self.logger.error('%s: %s', errobj.url, errobj.exception)
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self.logger.error(_('Trying other mirror.'))
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+ self.suggestKBaseArticle(errobj)
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raise errobj.exception
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+ def suggestKBaseArticle(self, errobj):
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+ errcode = None
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+ if hasattr(errobj.exception, 'code') and errobj.exception.code in ERRORS_TO_KBASE_ARTICLES:
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+ errcode = errobj.exception.code
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+ elif hasattr(errobj.exception, 'errno') and errobj.exception.errno in ERRORS_TO_KBASE_ARTICLES:
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+ errcode = errobj.exception.errno
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+ if not errcode:
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+ return
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+
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+ if not self.reported_error_msgs[errcode]:
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+ self.logger.error(ERRORS_TO_KBASE_ARTICLES[errcode])
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+ self.reported_error_msgs[errcode] = True
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+
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def simpleProgressBar(self, current, total, name=None):
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"""Output the current status to the terminal using a simple
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diff --git a/yum/constants.py b/yum/constants.py
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index 5c728d4..02b2527 100644
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--- a/yum/constants.py
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+++ b/yum/constants.py
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@@ -120,3 +120,25 @@ REPO_PROBLEM_METADATA=2
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REPO_PROBLEM_COMPS=3
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REPO_PROBLEM_OTHER=4
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REPO_PROBLEM_PACKAGE=5
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+
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+
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+ERRORS_TO_KBASE_ARTICLES = {
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+ 404: """To address this issue please refer to the below knowledge base article
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+
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+https://access.redhat.com/articles/1320623
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+
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+If above article doesn't help to resolve this issue please open a ticket with Red Hat Support.
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+""",
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+ 403: """To address this issue please refer to the below knowledge base article
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+
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+https://access.redhat.com/solutions/69319
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+
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+If above article doesn't help to resolve this issue please open a ticket with Red Hat Support.
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+""",
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+ 60: """It was impossible to connect to the Red Hat servers.
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+This could mean a connectivity issue in your environment, such as the requirement to configure a proxy,
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+or a transparent proxy that tampers with TLS security, or an incorrect system clock.
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+Please collect information about the specific failure that occurs in your environment,
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+using the instructions in: https://access.redhat.com/solutions/1527033 and open a ticket with Red Hat Support.
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+"""
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+}
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\ No newline at end of file
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